Who we are
Onion Insights is a Global Customer Experience Measurement company headquartered in Mumbai, India, established in 2009. We exist to consult on and create, measure and deliver exceptional Customer Experiences, thus transforming your Customers and your People both, to loyal Brand Advocates. We deliver a combination of Consulting Prowess and focussed Business Insights, with compelling Data Storytelling that comes from 20 years of Advertising, Marketing and Research, Mystery Shopping, and Customer Satisfaction Experience. Since 2009, Onion Insights has been powering Global and Local Brands in the never-ending evolution of Customer Excellence - moving from Service through Experience to build true Excellence for your people and your customers everywhere.