Who we are

Onion Insights is a Global Customer Experience Measurement company headquartered in Mumbai, India, established in 2009. We exist to consult on and create, measure and deliver exceptional Customer Experiences, thus transforming your Customers and your People both, to loyal Brand Advocates. We deliver a combination of Consulting Prowess and focussed Business Insights, with compelling Data Storytelling that comes from 20 years of Advertising, Marketing and Research, Mystery Shopping, and Customer Satisfaction Experience. Since 2009, Onion Insights has been powering Global and Local Brands in the never-ending evolution of Customer Excellence - moving from Service through Experience to build true Excellence for your people and your customers everywhere.

Some Facts

Over 30000 Mystery Shoppers globally, up for the challenge to report what your on-ground Customer Experience looks like. They play the most important role in our Story by helping us finding the reality of the health of your Business across all Customer touch points.

Our team of dedicated Mystery shoppers extends to over 35 countries, covering big, metro cities and the smallest of towns and suburbs. We have a footprint in all the continents of the world, except for Antarctica... we'd rather go there on a cruise and say hello to the penguins!

We have completed over 1 Million Mystery Shops since day 1, partnering with National and International brands in the industries of Retail, Luxury Retail, Hospitality, Food & Beverage, Automotive, Banking & Finance, Telecom, Education, IT, Beauty & Cosmetics, FMCG and more.